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Viewing Topic: Why they call it work - Page 15
#140: 04-15-2019 @ 11:09:23 am
Link to this Post: http://www.machvergil.com/gamenight/messages.php?go=18303#18303

St00fSt00f

  • Real Name:Steph
  • Joined:2010-01-22

So they are doing rolling OS updates to Windows 10 for our work computers.  Mine was originally scheduled for last Friday, then they switched it to today. 

The people from downtown who are here to supervise/implement the updates (nothing is being done remotely, it seems) stopped by my office last week Thursday and asked me if I had had the upgrade done yet.  I said no, and told them that it was scheduled for Monday.  They asked if I was busy or could they do the upgrade right then -- I was doing work, so told them no.

So I brought my laptop in to work today (my work-issued Surface has been on the fritz for months, and with no in-house IT person, I haven't gotten it working again) and have been doing limited stuff from it all morning.  The upgrade was scheduled for somewhere between 9 am and noon.  At 10:45 am, I contact our compliance officer (she was also scheduled for an upgrade today) to see if there's been any change in plans since no one has been by my office.  Around 11:30/11:45 am, the same IT guy I talked to last Thursday (who was in such a rush to get my computer upgraded while I was currently using it) pokes his head in and asks if I was scheduled for today.  I said yes.  He seemed a little surprised, then asked if I wanted it done now.  I said yes.  He was like "well, it'll take a few hours, but ok". 

What the hell.

So hopefully it is done before I leave so that it'll work for me tomorrow.  I don't want to have to keep hauling my personal computer in just because our IT folks can't get their shit together.


Canadians are my favorite mythological creature.
#141: 04-15-2019 @ 08:05:42 pm
Link to this Post: http://www.machvergil.com/gamenight/messages.php?go=18305#18305

Misharum KittumMisharum Kittum

Misharum Kittum Photo.
  • Real Name:Tim
  • Joined:2010-01-22

Their crappy management of this hurts me professionally >.<


Justice and Truth
#142: 04-16-2019 @ 03:33:51 pm
Link to this Post: http://www.machvergil.com/gamenight/messages.php?go=18306#18306

MachVergilMachVergil

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  • Real Name:Adam
  • Joined:2010-01-22

I'm sure it's a nightmare to be an IT professional and keep hearing stories of bad IT departments and the pain they cause.

I remember when I was working @ MSU I attended a few of their "IT Conferences."  I recall a serious ideological divide between the IT professionals who saw IT as a service and the university/college/division staff that depended on them as their clients/customers.  They spoke of how important it was to answer the actual needs of their clients w/o sacrificing budget or security by doing necessarily exactly what they wanted.   They seemed to be opposed by people who saw their organization's IT as their kingdom, one they had absolute dominion over for the lifeblood of all depended on their guardianship of it.  They seemed to think concepts like "customer service" did not apply to them, for the "customers" here should be thankful for their vigilance that the kingdom existed at all, not be in a position to make demands of it. 

As someone who works web/software design side of things I tend to sympathize more with wanting to make products/systems that please/support customers, but I am also sympathetic that system stability and security is ultimately the responsibility of a lot of IT managers and that they often have to make unpopular decisions in the interest of upholding their responsibility.   I just don't see how these two things need to be opposed - much like how it's possible to deliver a rich media web experience to a client while simultaneously convincing them it's 2019, they don't want to use Flash to do it.

Anyway sorry they're being jerks.  I'm still in contact with some of my coworkers at my old job and it sounds like their IT department still hasn't figured out how to support our MacBooks so I was asked to provide a moment of advice. 


We set Wednesdays on Fire!
#143: 04-16-2019 @ 04:26:51 pm
Link to this Post: http://www.machvergil.com/gamenight/messages.php?go=18307#18307

Misharum KittumMisharum Kittum

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  • Real Name:Tim
  • Joined:2010-01-22

Our IT department can't do a reasonable job of supporting Macs either. They just require a whole extra set of infrastructure to tie things together and manager in addition to what Windows requires. For some places, that's worth it due to the number of Macs in their environment. For us, it isn't. We have 1 Mac in the wild right now so can't justify spending tens of thousands for the tools to do so.


Justice and Truth
#144: 04-16-2019 @ 05:19:56 pm
Link to this Post: http://www.machvergil.com/gamenight/messages.php?go=18308#18308

DominionDominion

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  • Real Name:Mark
  • Joined:2010-01-22

It's funny cause we just had a new hire and he  was able to procure a Macbook from the company. My fellow co-workers like having the option.

Of course that'd be the difference between smaller companies and, uh, the multinational corporation I work for now. They kinda have the money to support it >.>


"Video games are bad for you? That's what they said about rock and roll." Shigeru Miyamoto
#145: 05-15-2019 @ 01:41:55 pm
Link to this Post: http://www.machvergil.com/gamenight/messages.php?go=18419#18419

Misharum KittumMisharum Kittum

Misharum Kittum Photo.
  • Real Name:Tim
  • Joined:2010-01-22

Yesterday about 15 minutes before I was going to leave work I got a series of Warning level notifications from one of our server virtualization clusters. To avoid the technical nitty-gritty, each physical host in the cluster has a controller VM on it. And all at once the CPU usage on each of the controller VMs in the cluster spiked to ~75%. Since this wasn't a Critical level notification, I opened a ticket in the vendor's web portal, asked for callback the next day, and went home.

This morning I provided the engineer assigned to the ticket an update (the CPU usage returned to normal levels after about 45 minutes). The engineer did some research on his end got in touch with me. Based on the symptoms, he believed it was an overly-sensative bit of monitoring in the version of the health check system we had installed. An update was available which addressed this, and it is entirely non-intrusive to install, so I did so immediately. On that cluster and on our other clusters.

A few minutes later my email absolutely explodes with dozens of new High and Critical level notifications. The new health checks I had installed were notifying me that the firmware versions for all the hard drives in the clusters are out of date, and that the old versions we're using are no loner supported and (in the case of the one SSD per physical server) known to cause problems that can lead to performance issues and data loss! So thanks to that one simple update, I'm going to have to perform several nights of after-hours work in the upcoming weeks to get this all updated.

 

EDIT: I'm reminded of a song. "99 little bugs in the code. 99 bugs in the code! Take one down, patch it around, 127 little bugs in the code!"

This post was edited by Misharum Kittum on May 15, 2019, 3:43 pm


Justice and Truth

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